Shipping & Returns
We run FREE shipping promotion from time to time otherwise please refer to the below for all your shipping information.
All orders $50 or over are eligible for free regular shipping.
Our handling time is 1-2 business day.
The regular shipping cost for orders under $50 is at a flat rate of $6. Express shipping is available at a flat rate of $11.
Delivery usually occurs within 3-6 business days to major metro areas in Australia. Please allow a few days extra for orders to rural areas in Australia.
We ship most orders out within 24hrs but occasionally some are shipped out the next business day. You will receive an email with tracking information from Australia Post. All parcels require a signature on delivery.
If your parcel has not had any tracking updates in three or more business days, please contact us and we will follow it up for you. Alternatively, contact Australia Post directly by quoting the tracking number you received in your email from Australia Post for a faster response.
Returned to sender
If your parcel is returned to us because your property was not accessible, your address was unclear or you failed to collect your parcel from the post office by the deadline, a shipping cost will be charged for your order to be resent to you. Please take care to enter your address correctly.
Please drop us a line at firstname.lastname@example.org if you have any concern about your delivery.